Community management that turns comments and DMs into customers
Daily replies to comments, messages, group posts and reviews, in your voice, with enquiries passed to your sales team and issues escalated quickly.
About our community management service
Every comment and direct message is a conversation with a potential customer. Slow or missing replies lose sales and make a brand look careless. Spam and negative comments left unanswered can damage trust.
We monitor and manage your communities daily across Instagram, Facebook, LinkedIn, YouTube and groups. We reply using approved guidelines, capture enquiries for your sales team, hide spam, and escalate complaints. Each month we report on what people are asking and how they feel about your brand.
What's included
Response guidelines
Approved tone, answers and escalation rules.
Comment and DM management
Daily replies across your social channels.
Lead capture
Enquiries recorded in a sheet or CRM and passed to sales.
Moderation
Spam, abuse and off-topic content handled.
Groups and communities
Facebook, LinkedIn and WhatsApp communities managed and engaged.
Insight reports
Common questions, sentiment and content ideas each month.
How it works
Planned in advance, produced in batches and approved by you, so content goes out on time and on brand.
Plan
We agree goals, audiences, platforms and a content calendar tied to your offers.
Produce
Scripts, shoots, design, writing and editing, done in efficient batches.
Approve and publish
You approve every piece; we publish or deliver files ready to post.
Measure and refine
We track reach, engagement and enquiries, and adjust the plan monthly.
Is this right for you?
A good fit if
- You receive many comments and messages across platforms
- Enquiries in DMs are getting missed or answered late
- You run or want to build an online community
Probably not the right fit if
- You get only a few messages a month
- You want replies without any brand guidelines
More social media content & marketing services
Community Management: common questions
Something else on your mind? Ask us directly or message us on WhatsApp.
What hours do you cover?
Standard coverage is during business hours on working days, with extended coverage available for busy brands and campaigns.
Will you reply to complaints?
Yes, using guidelines you approve. Serious complaints are escalated to your team right away.
Can enquiries go straight into our CRM?
Yes. We can log enquiries in Google Sheets, Zoho, HubSpot or your CRM.
Do you manage reviews too?
We respond to reviews on social platforms; for Google reviews and wider reputation work see our online reputation management service.
Get a free content review
We'll review your current content and channels, then send a written plan of what to create, where to publish and how to measure it.
- Content and channel review
- Audience and competitor gaps
- A practical 90-day content plan
Prefer to talk now? Message us on WhatsApp
Request your free audit
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