Reputation management that earns trust instead of faking it
We help happy customers say so, answer every review properly, get your story into the right publications and stay calm when something goes wrong.
Signs your reputation is costing you business
A few angry reviews define you
Most happy customers never post, so the loudest complaints shape what prospects see first.
Reviews go unanswered for weeks
Or get defensive replies that make a small problem look worse.
Nobody outside your customers knows your story
No press, no interviews, no third-party mentions that build credibility.
What's included
Everything below is scoped in your proposal. You see exactly what’s being done each month.
Review generation
Simple, compliant requests after purchase or service, by WhatsApp, email or QR code.
Review responses
Prompt, professional replies to every review, with escalation for serious complaints.
Profile and listing management
Google Business Profile, industry directories and review sites kept accurate and complete.
Media relations
Story angles, press releases and outreach to relevant journalists and publications.
Monitoring
Alerts for mentions of your brand, people and products across the web.
Crisis support
A response plan, holding statements and guidance when something goes wrong publicly.
How it runs
Audit
Where you're mentioned, what's being said and how you compare with competitors.
Set up
Review request flows, response guidelines, monitoring and listings.
Run
Daily monitoring and responses, monthly outreach and review-generation campaigns.
Report
Monthly summary of ratings, reviews, mentions and the themes customers raise.
Is this right for you?
A good fit if
- Clinics, hotels, restaurants, schools and service businesses where reviews drive decisions
- Brands preparing a launch or funding announcement
- Businesses recovering from a run of negative reviews
- Founders who want to build a public profile in their industry
Probably not the right fit if
- You want negative reviews deleted or buried with fake ones: we won't do that
- The underlying service problem isn't being fixed: reputation follows reality
- You need guaranteed coverage in a specific publication: editors decide, not agencies
Works best with
Most clients start with one service and add others only when the numbers support it.
PR & Reputation: common questions
Something else on your mind? Ask us directly or message us on WhatsApp.
Can you remove negative reviews?
Only reviews that break a platform's policies, such as spam, conflicts of interest or abusive content, can be reported for removal. For genuine reviews, a calm, helpful public reply is the right answer, and often wins back trust.
Do you write reviews for us?
No. Fake or incentivised reviews breach platform policies and consumer protection rules, and can get your profile penalised.
How do you get more customers to leave reviews?
By asking at the right moment, making it a single tap, and asking every customer, not just the happy ones.
Do you guarantee media coverage?
No. We guarantee the work: angles, releases and outreach. Publication is the editor's decision.
What happens in a crisis?
We help you prepare a short holding statement, agree who speaks, respond consistently across channels and monitor the conversation until it settles.
Get a free reputation check
We'll review what people find when they search for your business and send you a short report with the fixes that matter most.
- Rating and review trends against competitors
- Unanswered reviews and listing errors
- Your three priority reputation fixes
Prefer to talk now? Message us on WhatsApp
Request your free audit
Takes about a minute. Only the first three fields are required.